Help

1. What is Foxyorder?

Foxyorder is a food, shopping, and parcel delivery platform that connects users with local restaurants, grocery stores, and retail shops. You can order meals, groceries, or other essentials and have them delivered to your doorstep.

2. How does Foxyorder work?

- Browse restaurants, grocery stores, or shops on the app or website. - Add items to your cart. - Choose delivery or pickup options. - Pay securely online. - Track your order in real-time until it arrives.

3. Is Foxyorder available in my area?

We are constantly expanding! Enter your address on the app or website to check if we deliver to your location.

4. Do I need an account to place an order?

Yes, you need to create an account to place orders, track deliveries, and save your preferences for faster checkout.

5. What can I order on Foxyorder?

You can order food from restaurants, groceries, household essentials, medicines, and more, depending on the stores available in your area.

6. How do I pay for my order?

We accept various payment methods, including credit/debit cards, digital wallets (e.g., PayPal, Apple Pay, Google Pay), and cash on delivery (if available).

7. Are there any minimum order requirements?

Some restaurants or stores may have a minimum order amount. This will be clearly displayed during checkout.

8. Can I schedule an order for later?

Yes, you can schedule orders for a specific date and time during checkout.

9. Can I modify or cancel my order after placing it?

You can modify or cancel your order only if the restaurant or store has not started preparing it. Contact customer support for assistance.

10. How long does delivery take?

Delivery times vary depending on the restaurant/store, your location, and order volume. You’ll see an estimated delivery time during checkout.

11. Can I track my order?

Yes, you can track your order in real-time through the app or website.

12. Is contactless delivery available?

Yes, we offer contactless delivery for your safety. You can request this option during checkout.

Still have questions?

Can’t find the answer you’re looking or? Please chat to our friendly team.