Effective Date: 17/03/2025
At FoxyOrder, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our food delivery services, including our app and platform.
By using FoxyOrder (the "Service" or "Platform"), you agree to the practices described in this Privacy Policy.
- Information We Collect
We collect the following types of information when you interact with our platform:
Personal Information: When you create an account, place an order, or interact with customer support, we collect personal information such as:
- Name
- Email address
- Phone number
- Delivery address
- Order history
- Profile preferences
Payment Information: While FoxyOrder does not handle payments directly, we use a third-party certified payment service (e.g., Stripe, PayPal) to process payments. You will be required to enter your payment details on their platform, and we do not store or have access to your payment information.
Location Data: To deliver food to you, we collect and process your location data (with your consent), including GPS coordinates when you place an order for delivery.
Device Information: We collect information about the device you're using to access FoxyOrder, such as device type, operating system, browser type, IP address, and unique device identifiers.
Usage Data: We collect data regarding how you use our platform, including pages visited, features interacted with, and timestamps.
- How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and fulfill your food orders, including passing necessary details to restaurants and delivery drivers.
- Payment Processing: Through third-party certified payment processors, your payment information is securely processed. We do not store your payment details on our servers.
- Personalization: To provide tailored recommendations and offers based on your preferences and order history.
- Customer Support: To assist you with any queries or issues you may encounter during the ordering or delivery process.
- Promotions: To send you promotional offers, special deals, and updates (only if you have opted in for marketing communications).
- Analytics: To improve the functionality, performance, and user experience of the FoxyOrder platform.
- Payment Processing
FoxyOrder uses third-party certified payment processors to handle payment transactions securely. These third-party services are responsible for processing your payment and may collect your financial details (e.g., credit card numbers, billing address).
For information on how these third-party services handle your payment data, please refer to their respective privacy policies. FoxyOrder does not store or process your financial details directly.
- How We Protect Your Information
We implement industry-standard security measures to protect your personal information, including:
- Encryption: We use SSL encryption to secure your data during transmission between your device and our servers.
- Access Control: We restrict access to personal data to authorized personnel only, ensuring that sensitive information is protected.
- Payment Security: Payments are processed securely by third-party services, which comply with the highest standards of security and data protection.
- Sharing Your Information
We may share your information with:
- Restaurant Partners: To process and fulfill your food orders, we share your delivery details (name, address, order details) with the restaurant you order from.
- Delivery Drivers: To facilitate delivery, we may share your name, delivery address, and order details with the delivery driver handling your order.
- Third-Party Service Providers: We may share your data with third-party service providers who assist with operations such as payment processing, customer support, and analytics.
- Legal Obligations: We may disclose your information if required by law or to protect the rights and safety of FoxyOrder, our users, or others.
- Your Rights and Choices
You have certain rights regarding the information we hold about you:
- Access and Update: You can access, update, or delete your personal information through your FoxyOrder account settings.
- Marketing Communications: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings.
- Location Data: You can control the collection of location data by adjusting your device settings.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on FoxyOrder. Cookies help us remember your preferences, personalize your content, and analyze how you use the platform.
You can control cookie settings through your browser, but disabling cookies may limit certain functionalities of the platform.
- Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will take steps to delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting.
- Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: Contact@foxyposg.com
Phone: +886 4 2452 5058
Address: No.286-3, Section 2, Qinghai Road, Xitun District, Taichung City 407, Taiwan